Frequently Asked Questions (FAQ)

How do I add the portal?

How to add/change a portal:

The easiest way is to start from the beginning.

1: turn off your box and then turn it back on.

2: when you get to the "Loading" image, press your "set/setup" button on your remote. This will bring you to the "inner portal".

3: press your "set/setup" button again. The go to "Servers".

4: change "portal URL 1" to the new portal by pressing the "KB" button and typing the address you were given.

5: press the "KB" button again and press ok, then you will be returned to the previous screen.

6: go to "reload portal" and press ok when prompted.
When your mag250/254 reboots it should load the portal. Any errors then check your spelling

What broadband speed do I need?

We recommend a minimum of 4mb for SD, 6mb for HD and 12mb for 4K/UHD, for the system to run smoothly with no buffering.Please test your speed by clicking here - https://www.nperf.com/en/


What kind of devices do you support?
We support all kind of devices such as: ● MAG ● Android Smart Phone ● Android Boxes ● Smart TV LG Samsung ● DreamBox, Vu+, … ● PC ● VLC, Kodi/XBMC, … ● 


Can I use more than once device at the same time?

UK & Sports package..
We understand the frustration when the football is on, and you want to watch your soaps, so we decided to allow all of our customers to use our service on 2 devices in the same household at the same time! You can have your 2 connections..ie mag boxe..or 1 mag and 1 m3u connections for tablets, smart tv or kodi. Please note all connections must be from the same household/ip address.

World & Sports Package/UK LITE
Sorry only one connection at a time. Multiple connections on 1 account can block your username and IP address.

HOW DO I USE CATCHUP?

First of all, you need to recognise if the channel you are trying to watch has the catch up facility available; and the way to do that is if it has a little yellow clock on the left hand side of the name of the channel on the list. If it does, press the OK button on the channel to select it, making sure you can see the current program guide on the right hand side of the screen. Once confirmed press the right arrow on your remote, it will take you to the catch up menu, on which you can select the date of your interest by pressing the left arrow on your remote and then scrolling up the list. Press OK on the date and scroll to the right and then down to find the TV show of your interest; once found press OK.

HOW TO SET UP IPTV ON STB EMULATOR APP

Download and install the STB Emulator app (If you do not already have it). For free version visit Google Play store and search for "STB Emu"

On your Android device after installing the STB Emulator App, follow the below steps:

1. OPEN STB EMU APP
2. SELECT THE MENU BUTTON OR HOLD DOWN THE OK BUTTON ON YOUR REMOTE, THEN SELECT SETTINGS
3. UNDER COMMON SETTINGS, SCROLL DOWN AND SELECT NETWORK SETTINGS
4. UNCHECK THE BOX FOR ENABLED NETWORK CACHE, THEN CLICK BACK
5. SCROLL DOWN AND SELECT PROFILES, THEN NEW PROFILE ON THE RIGHT SIDE
6. SELECT PROFILE NAME
7. CHANGE PROFILE NAME AS YOU LIKE, THEN SELECT OK
8. SELECT PROFILE SETTINGS
9. SELECT PORTAL URL
10. DELETE THE DEFAULT URL AND ENTER THE PORTAL URL WE SENT YOU, SELECT OK, THEN CLICK BACK
11. SELECT STB CONFIGURATION
12. SELECT MAC ADDRESS
13. HERE IS THE MAC NUMBER SEND US THIS NUMBER
14. USING THE MENU BUTTON OR HOLDING DOWN THE OK BUTTON ON YOUR REMOTE, OPEN THE RIGHT SIDE MENU, SCROLL DOWN AND SELECT PROFILE, THEN SELECT THE SERVER
15. STB EMU APP WILL NOW START CONNECTING TO THE SERVER

HOW TO SET UP SORT AND FAVORITE BUTTON IN STB

Use your menu button on your remote to pull up the menu on the top right.
1. Select Settings
2. Select Configure Key Maps
3. Select ADD KEY
4. Choose which keyKEY/BUTTON on your remote you want to use for SORT (GREEN BUTTON)
5. Then select BTN_GREEN
6. Then SAVE KEY
7. Then ADD KEY again
8. Choose which key on your remote you want to use for FAVORITES (YELLOWBUTTON)
9. Then select BTN_YELLOW
10. Then SAVE KEY

 

SMART STB APP ON SMART TVS

As there seems to be many problems with Siptv app, the best and most useful app to use now is the Smart STB app (running the Mag box software).
You can install it from google store searching for "Smart STB"
We think it's well worth it as the stb interface has a nice appearance and is really user friendly also very stable the same as Mag boxes.
To Register and get your smart-stb Trial please visit: https://smart-stb.net/
You need to provide the virtual mac of the app after installation.
The Portal Address you should have received it in your product info email from us
You can get a 7 Day trial from theire website. The app is $27.99 for a lifetime licence. Or you can pay monthly...